At Carte Noire, we respect the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and protect personal data. Please read this policy carefully to understand our practices regarding your information.
What Data We Collect
Carte Noire collects both personal and non-personal data needed to operate our business and enhance your visiting experience.
“Personal data” includes information like name, address, email, and payment details used to fulfill orders or deliver services. We collect personal data only when voluntarily submitted, such as:
- Creating an online account
- Placing an order for products or services
- Participating in surveys, contests, or promotional offers
- Communication via email, chat, or our contact form
“Non-personal data” relates to usage analytics like visitor numbers, pages accessed, device types, and IP addresses. We use common technologies like cookies to collect this data from our website and apps. The aim is to improve performance and your experience using our digital platforms.
How We Use Data
Carte Noire uses your personal and non-personal data only for legitimate interests aligned with providing an optimal user experience. This includes:
- Fulfilling orders for products or services requested
- Delivering services like technical or customer support
- Sending order and shipping confirmations via email or SMS
- Responding to inquiries submitted through our website
- Sending product updates or order status messages
- Administering contests or surveys
- Analyzing data to improve website and app functionality
- Personalizing content to be relevant to your interests
- Marketing new products or services we think may interest you
- Complying with legal obligations
We only process personal data for the purposes outlined at collection or per your consent. You may opt-out of promotional communication at any time.
When We Share Data
Carte Noire does not sell personal data to third parties. We may share information with trusted partners assisting us in the following:
- Fulfilling orders and providing customer service
- Processing payments and preventing fraud
- Conducting surveys to improve our products
- Data storage, analysis, or processing through secure cloud platforms
- Targeted digital marketing and advertising through platforms like Google or social media sites
- Complying with legal requirements
These partners are obligated to protect data privacy and only use information as authorized. All sharing of personal data is disclosed or per your consent.
Securing Your Data
Protecting your personal data is a top priority. Carte Noire employs robust physical and digital security safeguards like:
- Secure server protocols (SSL/TLS encryption)
- Network firewalls and vulnerability monitoring
- Access authorization controls and multi-factor authentication
- Data encryption for information at rest or in transit
- Anonymization and minimizing data collection
- Employee training on safe data practices
While we take extensive measures to secure data, no system can be completely secure. We assess risks and implement protections per best practices to prevent unauthorized access.
Your Rights Over Data
At Carte Noire, you retain rights regarding the use of personal data:
- Right to access the personal data we hold
- Right to correction if your data is inaccurate
- Right to deletion of your personal data
- Right to object to certain data uses
- Right to data portability to reuse your data elsewhere
- Right to withdraw consent for collection/use of your data
- Right to opt-out of direct marketing communications
To make a request regarding personal data, please contact us. We will respond within 30 days of receiving your request.
Retaining Your Data
Carte Noire retains personal data only as necessary to fulfill our legitimate purposes, per legal requirements, or with your consent. We may retain certain usage analytics in anonymous forms indefinitely to keep improving our online services.
When personal data is no longer required, we securely delete or destroy it per best practices. Paper documents are shredded and electronic data securely wiped.
Cookies and Tracking
The Carte Noire website uses “cookies” – small text files downloaded by your device while visiting our site. Cookies help provide and improve our services, such as enabling log-ins, remembering preferences, and providing relevant content.
Our website uses the following types of cookies:
- Strictly necessary cookies enable essential functions like shopping carts, account log-ins, and payment processing. These are necessary to utilize our website and services.
- Performance cookies collect data on site usage like traffic sources, visitor numbers, and error logs. This data helps optimize page functionality and the user experience. Disabling these cookies will degrade site performance.
- Functional cookies enable advanced site features and customization like language selection. Disabling these may disable certain services and features.
- Targeting cookies create profiles of your interests and habits to display relevant promotions and advertising on our website and other sites. Disabling these will limit personalized services.
Most browsers allow controlling cookies through their settings. However, limiting cookies may impact your ability to use certain website features or services.
External Links
The Carte Noire website may contain links redirecting users to external websites. Please be aware we are not responsible for the privacy practices of these external sites. We encourage users to be aware when leaving our site and to read the privacy statements of linked sites.
Children’s Privacy
Our website is intended for general audiences and not directed at children under 16. We do not knowingly collect personal data from children without parental consent. If you believe your child has submitted information to our site, please contact us to request deletion.
California Resident Rights
Under the California Consumer Privacy Act (CCPA), state residents have specific rights over personal data collected by businesses. This includes the right to:
- Know what personal data is collected, used, and shared
- Request deletion of your personal data
- Opt-out of sale/sharing of personal data
- Non-discrimination for exercising these rights
To make a request under CCPA relative to personal data, please contact us. Authorized agents may submit requests on your behalf by validating their authority.
International Data Transfers
Carte Noire is a global company based in France with operations worldwide. We may transfer your personal data to our facilities or trusted third parties internationally to fulfill the purposes outlined in this policy.
We only share data per applicable laws and ensure adequate safeguards are in place to protect information. Contact us for more details regarding how we secure international data transfers.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect new services, legal requirements, and customer feedback. We encourage reviewing this policy periodically for any changes. Updated versions will be denoted by an “effective date” at the top of this page.
How to Contact Us
Please direct any questions or concerns regarding this Privacy Policy or data practices to our Data Protection Officer:
Email: [email protected]
Phone: 0330-808-4654
Mail: Carte Noire Coffee Company – Privacy Office, 22 French Rd, London NW3 6HD, UK
We aim to rapidly address any complaints or privacy issues. Please contact local authorities if you feel your concerns have not been adequately addressed.
Our Promise to Protect Your Data
At Carte Noire, we respect the trust you place in us to use personal data responsibly. We are committed to maintaining robust privacy protections as technology and businesses practices evolve. We will always be transparent about the information we collect and why. Please reach out with any questions or concerns – we are happy to assist!
